Shipping time may extend during holiday season, users are advised to prepare and ship out parcels as soon as possible and please take note of the reminders below
Shipment customs clearance process is not included in the estimated transit time, and the customs clearance process is handled by destination customs in which is a process beyond the control of the carriers/Spaceship.
Taking into account the possibility of extended flight schedules and customs clearance times during the holiday peak season, we kindly advise users to allocate an additional buffer of approximately 1-3 working days when estimating shipping time.
Our customer service team will be on Easter Holiday from 29th March to 01st April, Ching Ming Festival Holiday on 04th April. If you have any requirements, please feel free to leave a message via live chat or submit your ticket through our customer service. We will be glad to assist you on business days.
Parcel Processing Warehouse will be on Easter Holiday from 29th March to 01st April, Ching Ming Festival Holiday on 04th April
⚠️ If business users need to drop off parcels to the warehouse or schedule SF Express parcel pick-up, please schedule the pickup / drop off booking to be 26th March or earlier