---
title: 2025 Public Holiday Season - Shipping Alert⚠️
description: Shipping time may extend during holiday season, users are advised to prepare and ship out parcels as soon as possible and please take note of the reminders below
---
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# 2025 Public Holiday Season - Shipping Alert⚠️
## Shipping time may extend during holiday season, users are advised to prepare and ship out parcels as soon as possible and please take note of the reminders below
Shipment customs clearance process is not included in the estimated transit time, and the customs clearance process is handled by destination customs in which is a process beyond the control of the carriers/Spaceship.
Taking into account the possibility of extended flight schedules and customs clearance times during the holiday peak season, we kindly advise users to allocate an additional buffer of approximately 1-3 working days when estimating shipping time.
**For shipments plan to be shipped out before Easter Holiday, please have your parcels arrive at our warehouse on or before 16 Apr (Wed)**
**Please note that**
⚠️ **after the above suggested date, you will still be able to schedule shipments and create orders through online system as usual. However the parcels is likely to be processed after the public holiday**
Our customer service team will be on holiday on below dates
**18-21 Apr : Easter Public Holiday**
If you have any requirements, please feel free to leave a message via [live chat](https://www.spaceshipapp.com/login/) or [submit your ticket](https://support.spaceshipapp.com/) through our [customer service help desk](https://support.spaceshipapp.com/). We will be glad to assist you on business days.
Hong Kong Parcel Processing Warehouse will be on holiday on below dates
**18-21 Apr : Easter Public Holiday**
⚠️ If business users need to drop off parcels to the warehouse or schedule SF Express parcel pick-up, please schedule the pickup / drop off booking to be **16 Apr or earlier**
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