Shipping time may extend during holiday season, users are advised to prepare and ship out parcels as soon as possible and please take note of the reminders below
Shipment customs clearance process is not included in the estimated transit time, and the customs clearance process is handled by destination customs in which is a process beyond the control of the carriers/Spaceship.
Taking into account the possibility of extended flight schedules and customs clearance times during the holiday peak season, we kindly advise users to allocate an additional buffer of approximately 1-3 working days when estimating shipping time.
For shipments plan to be delivered before Christmas, please reference to the below dates
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If you choose international courier options (e.g., FedEx, UPS, Aramex, DPEX, etc.), please have your parcels arrive at our warehouse on or before 13 Dec (Friday).
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If you choose economy options (e.g., Spaceship Air), please have your parcels arrive at our warehouse on or before 03 Dec (Tuesday).
⚠️ the above dates represent the carriers' best effort to facilitate shipment delivery before Christmas. However, due to peak holiday season, shipments delivery before Christmas is not guaranteed
⚠️ after the above suggested date, you will still be able to schedule shipments and create orders through online system as usual. However it is less likely that package could deliver before Christmas
Our customer service team will be on holiday on below dates
25 Dec 2024: Christmas Day
26 Dec 2024: The first weekday after Christmas Day
01 Jan 2025: The first day of January
If you have any requirements, please feel free to leave a message via live chat or submit your ticket through our customer service help desk. We will be glad to assist you on business days.
Hong Kong Parcel Processing Warehouse will be on holiday on below dates
25 Dec 2024: Christmas Day
26 Dec 2024: The first weekday after Christmas Day
01 Jan 2025: The first day of January
⚠️ If business users need to drop off parcels to the warehouse or schedule SF Express parcel pick-up, please schedule the pickup / drop off booking to be 23 Dec 2024 or earlier