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Set up Multi-User Access

Give team members individual Spaceship Pro logins while the account owner retains control of sensitive account settings.

The new user’s email address must not already be registered with Spaceship. Ask the new user to change the temporary password after their first sign-in.The new user’s email address must not already be registered with Spaceship. Ask the new user to change the temporary password after their first sign-in.

Request Multi-User Access

Multi-User Access must first be enabled by Spaceship. Contact your Spaceship account manager and provide:

  • the email address registered to the Spaceship Pro account; and
  • the email address of each team member who needs access.

Spaceship will confirm once the feature has been enabled. Please double-check every email address before submitting the request.

 

Need access? Reply to your Spaceship account manager with your registered account email and the member email addresses you want to add.

Add a user after activation

  1. After Spaceship confirms activation, sign in as the account owner.
  2. Go to Settings → Users.
  3. Select Add User.
  4. Enter the team member’s full name and email address.
  5. Select Add User to create the account.
  6. Copy the temporary password and share it through a secure channel. It is displayed only once.

Owner and user access

Team members can handle everyday shipping and fulfilment work. The owner retains access to billing, payment settings, carrier accounts, store integrations and user management.

 

Important: The new user’s email address must not already be registered with Spaceship. Ask the new user to change the temporary password after their first sign-in.

Remove a user

Go to Settings → Users, select Remove beside the relevant user and confirm. Their access ends immediately, while existing organisation records remain available.

 

 

Last Updated on 2 Sep 2026