Summary
On May 8, 2025, we were notified that a batch of Spaceship Air Economy (Tax Inclusive) shipments headed to the United States required inspection by US Customs. Following this, on May 30, 2025, we received confirmation from US Customs that these shipments had been denied entry into the country. The affected packages are now being processed for return to our facility in Hong Kong. We sincerely apologize for any inconvenience this situation may have caused.
Background
The rejection of these shipments by US Customs is likely due to recent regulatory changes, such as the elimination of the de minimis exemption for products originating from China and Hong Kong SAR (effective May 2, 2025), or other customs enforcement actions.
What Happens Next?
The affected shipments will be returned to our Hong Kong facility on or before 8th Jun, 2025. Upon arrival, we will take the following steps:
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Customer Notification: Affected customers will be contacted via email with details about their shipment.
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Return to your location: Our customer service team will reach out to you via email to obtain the return address within Hong Kong. We will coordinate the return of your shipment within 2-3 days of its arrival at our warehouse.
What Should I Do?
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Monitor Your Email: Check your inbox (and spam/junk folder) for updates from Spaceship regarding your shipment.
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Respond to Requests: If additional information or documentation is required, please provide it promptly to expedite resolution.
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Contact Support if Needed: If you have questions or do not receive an update within 7–10 business days, reach out to our support team at business@spaceshipapp.com or via Live Chat. Please include your registered account email and tracking number.
How Spaceship Is Addressing the Issue
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Carrier Coordination: We are working closely with our carrier to track the return of rejected shipments and ensure they reach our Hong Kong facility promptly.
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Process Improvements: Spaceship suspended the Spaceship Air Economy (Tax Inclusive) service on May 8, 2025, and transitioned all orders to the Spaceship Air Premium (Tax Inclusive) channel. This alternative shipping option has demonstrated exceptional reliability, achieving a 100% customs clearance rate.
Additional Information
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Impact of Regulatory Changes: The elimination of the de minimis exemption for shipments from China and Hong Kong SAR has led to increased scrutiny of imports. This change necessitates either formal or informal entry procedures and the payment of applicable duties, taxes, and customs fees. As a result, there is a higher volume of shipments undergoing inspection, which may lead to longer processing times.
FAQs
Q: Will I be charged for the return shipping?
A: No, return shipping to Hong Kong is covered by Spaceship. However, reshipping will incur additional costs.
Q: Can you relabel and reship my package at Spaceship warehouse?
A: In most instances, we will not be able to facilitate the relabeling of these shipments due to liability concerns. Since this batch contains orders from multiple shippers, we will return the packages to the original sender for accurate relabeling.
Q: Can I get a refund instead?
A: Refunds are not available subject to our service term.
Thank you for your patience and understanding. Spaceship is committed to resolving this issue and ensuring your satisfaction.
Last Update：2 Jun 2025