Learn more about the subscription, shipment and other surcharges
Spaceship Pro Subscription fee
Please refer to the pricing plan
Fulfilment Fee
The Spaceship Fulfillment Fee applies to customers who utilize our fulfillment solution. This fee covers the comprehensive logistics services we provide, including but not limited to:
- Inventory storage at our global fulfillment centers
- Receiving and processing of inbound shipments from merchants
- Picking, packing, and shipping of customer orders
- Last-mile delivery through our integrated courier network
Please refer to the specific quotation outlined in your service agreement.
Shipment Fee
Shipping fees are divided into Prepaid Fee and Chargeable Weight Adjusted Fee.
Prepaid Fee: Prepaid fees are calculated by the system based on the estimated parcel information provided by the user when placing order online, including the quote date, estimated dimensions, and weight of the parcel.Chargeable Weight adjusted Fee: Once the parcel has been collected, both the warehouse and the carrier will confirm the precise dimensions and weight of the parcels. If there are any differences between the actual details and the online declaration, adjustments to fees may be necessary. Users will receive an email notification regarding any required changes.
For more information, please refer to this page.
Collection/Pickup Fee
This fee only applies to international shipments, there is no collection fee required for domestic delivery orders. For more information, please refer to the pickup cost
Courier Additional Surcharges
The courier will send the shipment invoice within 3-6 weeks after delivery and may include additional charges if applicable. These additional charges may consist of a residential delivery surcharge, remote area delivery surcharge, fees for changing recipient information, customs duties, tax handling fees, and fees for altering tax arrangements.
- Residential delivery surcharge
- Remote area delivery surcharge
- Address correction fee
- Customs duties
- Duty & Tax handling fee ( e.g. disbursement fee, forwarding fee, etc)
For more details, please read this page.
Reprinting Shipping Documents/ Relabelling Fee
In case the shipper does not correctly prepare the necessary shipping documents or labels for the shipment, a reprinting or relabeling fee of HKD 10 per package will apply.
Repackaging Fee
If the sender does not pack the parcel correctly, a repackaging fee of HKD 80 per package will apply.
Return Fee
Returns may be requested on a best-effort basis or may be required due to customs clearance failures or delivery complications. Return fees are determined by the specific circumstances of the shipment:
- If a parcel is returned from destination:
- International Return Shipping Fee (base on your import rates)
- HK Return Fee ( for non-fulfilment user)
- Pass-Through Costs Apply: All additional costs will be passed to customer including:
- Customs taxes and fees
- Courier tax-related charges
- Courier freight refusal fee or return handling fee
- Courier other handling fees
- Storage fees (if applicable)
- Any government-imposed charges
- If a parcel is returned Hong Kong: Please refer the HK Return Cost
Penalty for Prohibited Items:
If any prohibited or dangerous items are found by Spaceship, the courier, or customs, user will need to pay a minimum penalty of HKD 1,000. The pre-paid shipping cost and other associated expenses will not be refunded. It's important to note that the penalty has no maximum limit, and payment of the penalty does not exempt the user, shipper and/or receiver from any legal responsibilities related to violating international transportation regulations.For more details, please refer to the list of restricted or prohibited items here.
Last Update: 3 Oct 2025
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