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Spaceship Fees: What You Should Know

Learn about Spaceship's charges, additional fees for courier services, and how to budget for shipping costs.

 

Spaceship Pro Subscription fee

Please refer to the pricing plan

Collection/Pickup Fee

This fee only applies to international shipments, there is no collection fee required for domestic delivery orders. For more information, please refer to the pickup cost

Shipment Fee

Spaceship charges both a prepaid shipment fee and an adjusted shipment fee. The prepaid shipment fee is calculated based on the data you provide, including the size and weight of the shipment, on the date of your quotation. After the shipment is weighed, measured, and collected by the carrier, you will receive an adjustment invoice based on the ship date in case of any discrepancies. For more details, please visit this page.

Additional Surcharges

Most couriers impose additional surcharges for special handling or additional handling associated with a package. These common additional surcharges include things like residential delivery surcharge, remote area delivery surcharge, as well as duty and tax handling fees. For more information, please read about additional surcharges.

Return Fee

The cost of a return shipment varies depending on the status of the shipment:

  1. The shipment arrives at the Spaceship warehouse: You will be charged a local SF Express delivery fee.
  2. The shipment is collected by the selected courier: Once the courier receives the shipment, it may be difficult to arrange for a return. Usually, the return request can only be executed after the shipment clears customs or arrives at its destination. You will be charged the international return shipping fee, any unsettled duty and tax (if applicable) as well as local return delivery fee (if applicable).
  3. The shipment is forced to be returned due to customs/delivery issues: You will be liable for the international return shipping fee, any unsettled duty and tax (if applicable) as well as local return delivery fee (if applicable).
  4. The shipment is forced to be returned due to a restricted or prohibited item being found:
    • Restricted item found: You will be charged an additional handling cost of HKD75 per parcel, plus the return shipping fee.
    • Prohibited item found: You will be charged a minimum penalty of HKD1,000 in addition to the pre-paid shipping cost and other related costs. The payment of these fees does not limit or exclude any relevant legal responsibility that the customer needs to bear for violating international transportation regulations.
    • You can find the list of restricted or prohibited items here.


 

Last Updated:  19 Feb 2024

 

More Information:

Understanding duty and tax

How to avoid the frustrating shipping hiccups?

What are shipping adjustments? why do they happen?

 List of restricted or prohibited items