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Create shipment notifications

Automatically email your customer or team when a shipment reaches the delivery statuses you select.

 

Create a notification rule

  1. Go to Settings → Notification Center.
  2. Select Add Notification Rule.
  3. Enter a rule name and an optional description.
  4. Under Conditions, select Add Condition.
  5. Choose Delivery Status and select the statuses that should trigger the email.
  6. Choose whether to notify the receiver, the registered merchant email, or both.
  7. Select Send Test Email to preview the notification.
  8. Select Submit to save the rule.

What recipients receive

The notification contains the order reference, tracking number, carrier, current delivery status and latest tracking details. The current notification template displays the update in English and Traditional Chinese.

 

Tip: Send a test email before activating the rule so you can check the content and recipient settings.

 

Last Updated On 1 Sep 2026