---
title: Billing & Payments - Pending Charges
description: For each completed shipment, surcharges and extra charges will show in the Pending Charges
---

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# Billing & Payments - Pending Charges

## For each completed shipment, surcharges and extra charges will show in the Pending Charges

#### What are Pending Charges? 

When there are shipments we need users to pay additional charges, including surcharges, PPS(Spaceship Parcel Processing Centre) adjustments, or pickup fees & weight adjustments, the details of the charges will be shown in **Pending charges.** To learn more about the pending charges and their reasons, please refer to [this page.](https://support.spaceshipapp.com/en/billing-adjustment)

 

When will I receive Pending Charges & how to pay it?

- Every **Tuesday**, we will send an email to each user to notify them of the accumulated amount of unsettled changes up to **Tuesday 00:00 (HKT time)**, users can settle the amount manually
- If users haven't settled the outstanding charge, we will **automatically charge** users on **next Friday at 15:00 (HKT)**, user can see the transaction records

#### Types of Pending Charges

| Outstanding Charges | Lists unsettled pending charges of all **previous** fiscal weeks |
| --- | --- |
| Upcoming Charges | Lists the pending charges generated for the **current** fiscal week |

Fiscal week: Last Tuesday 00:00:00 - Next Monday 23:59:59 (HKT time)

#### Where to find Pending Charges?

1. Click **Pending Charges** on the billing section of the navigation bar.

You will see 2 sections, Outstanding & Upcoming

- Outstanding

![](https://support.spaceshipapp.com/hubfs/Outstanding-png.png)

- Upcoming

![](https://support.spaceshipapp.com/hubfs/Untitled-png.png)

2. Click **Settle Payment** to proceed **Outstanding** **Amount** needs to be paid before the due date, or the charges will be settled automatically next Friday 15:00 (HKT)

![](https://support.spaceshipapp.com/hubfs/Untitled%20(1)-png.png)

 

*Last Updated:  15 Feb 2024*

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