Additional surcharges by carriers
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      3. Additional surcharges by carriers

      Spaceship Air Additional Surcharge

      View Spaceship Air additional surcharge in Year 2024

      Delivery Surcharge

      Spaceship Air Priority:

      Re-Delivery Fee

      Customers have a 10-day window from the date they are notified about the return of their package to request re-delivery. If they do not respond within this timeframe, the package will be automatically destroyed.

      1. US re-delivery fee: HKD47/parcel

      Spaceship Air Standard:

      Canada Return Handling Fee

      1）Undeliverable Parcels Return to Canada Warehouse： HKD34 per parcel

      2）Re-export back to Hong Kong: HKD65 per parcel

      3）Re-delivery from Canada Warehouse: HKD65 for less than 5kg

      Australia Return Handling Fee

      1）Undeliverable Parcels Return to Australia Warehouse： HKD34 per parcel

      2）Re-export back to Hong Kong: HKD60 per parcel +HKD12.5/kg

      3）Re-delivery from Australia Warehouse: HKD74 for less than 5kg

      New Zealand Return Handling Fee

      1）Undeliverable Parcels Return to New Zealand Warehouse： HKD34 per parcel

      2）Re-export back to Hong Kong: HKD60 per parcel +HKD12.5/kg

      3）Re-delivery from New Zealand  Warehouse: HKD65 for less than 5kg

      Spaceship Air Economy:

      United States and Italy Remote Area Surcharge

      This surcharge can be quoted on Spaceship Pro given the correct postal code is provided. 

      For remote are postal codes and surcharges, please refer to this link. 

      Japan Remote Area Surcharge

      An additional fee of HKD 105 per parcel will be applied for shipments to Okinawa

      Re-Delivery Fee

      Customers have a 10-day window from the date they are notified about the return of their package to request re-delivery. If they do not respond within this timeframe, the package will be automatically destroyed.

      1. UK, US re-delivery fee: HKD47/parcel
      2. Canada re-delivery fee: HKD96/parcel for the first 1KG, HKD16/parcel for the next 1KG, rounded up per KG
      3. Singapore, Brazil re-delivery fee: HKD70/parcel
      4. Mexico re-delivery fee: HKD29/parcel
      5. Norway re-delivery fee: HKD100/parcel
      6. Other countries re-delivery fee: HKD58/parcel
      7. Malta / Cyprus / Switzerland / Slovenia / Croatia: Re-delivery service is not available

      Spaceship Air Cosmetics:

      United States and Italy Remote Area Surcharge

      This surcharge can be quoted on Spaceship Pro given the correct postal code is provided. 

      For remote are postal codes and surcharges, please refer to this link. 

      Re-Delivery Fee

      Customers have a 10-day window from the date they are notified about the return of their package to request re-delivery. If they do not respond within this timeframe, the package will be automatically destroyed.

      1. UK, US re-delivery fee: HKD47/parcel
      2. Canada re-delivery fee: HKD96/parcel for the first 1KG, HKD16/parcel for the next 1KG, rounded up per K
      3. Norway re-delivery fee: HKD100/parcel
      4. Other countries re-delivery fee: HKD58/parcel

      Customs Clearance Fee

      IOSS handling fee

      For shipment without an IOSS number, an administration fee is charged at 2% of the declared value. Please refer to this link for EU VAT.

      Australia Formal Customs Clearance Fee

      More than 1000 AUD requires formal customs clearance, customs clearance fee HKD600/consignee, and the actual reimbursement of import tariff service tax.

      Duty and Tax Handling Fee

      For countries where taxes are applicable, a handling fee of 2% will be charged based on the declared value of the shipment.


      ** The surcharge listed here is not provided in your estimated shipping quotation, if not specified.  Spaceship will adjust the shipping fee base on the final occurred cost. 

      Size and Weight Surcharge

      Oversize parcel handling fee 

      If a parcel exceeds the standard size limitation, an additional fee of HKD174 will be applied.

      Country   Standard Size  Size Limitation with an additional fee of HKD174
      Australia 60x40x35cm L+H+W<140cm, the longest side≤105cm
      France 60x40x35cm L+H+W≤150cm, the longest side≤100cm
      Brazil
      10cm≤ length of one side ≤100cm
      10CM≤Single side length≤105CM,
      L+H+W≤≤210CM
      Norway The longest side≤100cm；L+H+W≤90cm 119x49x39cm
      Singapore 60x40x35cm 119x49x39cm
      United States 55x40x35cm 68x43x43cm


      If the country is not listed in this section, it means that we are unable to accept parcels that exceed the standard size, even if an additional cost is paid.

      For more detailed information about size and weight restrictions, please visit this page.

       

      Last Updated:  4 Mar 2024