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Spaceship Air

Spaceship Air : Elevate Your eCommerce Experience

Enjoy favorable price, reliable service and full end-to-end online tracking.

About Spaceship Air Priority, Spaceship Air Standard and Spaceship Air Economy

Spaceship Air provides extensive delivery coverage in United States, Canada, Mexico, Japan, Australia, New Zealand, Singapore, Japan, United Kingdom and European Union Countries. It is designed to serve eCommerce customers who desire affordable, reliable and regular tracking solution for small parcels. The parcels will be shipped by air, then injected into the local postal or courier service for final mile delivery. Tracking is available from end to end.

Service Options

Service Name	Destination Countries
Spaceship Priority	United States
Spaceship Air Standard	United States, Canada, Australia, European Union Countries, New Zealand and United Kingdom
Spaceship Air Economy	United States, Canada, Mexico, Australia, New Zealand, European Union Countries, United Kingdom, Singapore, Japan, Chile, Columbia and Brazil

Chargeable Weight:

Service Name	Chargeable Weight
Spaceship Priority	Spaceship will charge based on the greater of actual weight or volumetric weight. Volumetric weight = W x L x Hcm/8000 for most destinations. Spaceship will charge based on the nearest 50g (rounded-up).
Spaceship Air Standard	Spaceship will charge based on the greater of actual weight or volumetric weight. Volumetric weight = W x L x Hcm/6000. Spaceship will charge based on the nearest 10g (rounded-up).
Spaceship Air Economy	Spaceship will charge based on the greater of actual weight or volumetric weight. Volumetric weight = W x L x Hcm/8000 for most destinations. There are some exceptional countries that have different volumetric weight calculations. In Chile, Cambodia, and Singapore, the volumetric weight is calculated using the formula W x L x H/5000. On the other hand, in New Zealand and Brazil, the volumetric weight is determined by the formula W x L x Hcm/6000. Spaceship will charge based on the nearest 10g (rounded-up).

*To determine the dimensions of the parcel, we measure the widest point of the package.

Transit Time

Destination Country	Transit Time (Working Days)
United States	Spaceship Priority: 5 - 9 working days, additional time to remote area Spaceship Air Standard & Spaceship Air Economy: 7 - 12 working days, additional time to remote area
Canada, Mexico	Spaceship Air Standard: 7 - 10 working days, additional time to remote area Spaceship Air Economy : 9- 13 working days, additional time to remote area
Australia	7 - 11 working days, additional time to remote area
Japan	7 - 10 working days, additional time to remote area
Singapore	6 - 9 working days, additional time to remote area
New Zealand	Spaceship Air Standard: 7 - 9 working days, additional time to remote area Spaceship Air Economy: 9- 16 working days, additional time to remote area
United Kingdom	6 - 10 working days, additional time to remote area
European Union Countries	6 - 10 working days, additional time to remote area
Brazil	16 - 26 working days, additional time to remote area
Chile	11 - 18 working days, additional time to remote area
Colombia	12 - 20 working days, additional time to remote area

Delivery Coverage Limitation

For all destinations, Amazon warehouse addresses and military address are not accepted

Destination Country	No Service Area
United States	We do not provide service to the following addresses: APO/FPO military addresses / DPO (zip codes 090-099, 340, 962-966), Hawaii and Guam (zip codes 995-999), Alaska (zip codes 967-969) Remote area surcharges is implemented for Spaceship Air Economy. Please refer to the additional surcharges. For information on areas where delivery is not available for Spaceship Air Priority, kindly consult this list.
United Kingdom	We do not provide service to British Indian Ocean Territory, British Virgin Islands, Guernsey and Jersey.
Sweden, Denmark, Finland, Lithuania, Estonia	This information is specifically relevant to shipments using Spaceship Air Economy. Some last-mile service providers only offer self-pickup options (such as self-pickup points or delivery lockers) for this particular service. To ensure successful delivery, it is essential for the recipient to provide precise and comprehensive contact information. Failure to do so may result in unsuccessful delivery.
Poland	Only the following 4 cities can accept packstation address: Warsaw, Wroclaw, Poznan, Krakow；Packstation maximum size and weight limit: 60x35x40cm and 25KG
European Countries	We do not provide services to islands affiliated with Europe. Please refer to the undeliverable area list for more details.

Key Tracking Events

The following key events are traceable on the tracking URL generated. In practice, there will be more events to regularly update the shipment progress.

1. Pickup Scheduled

2. Arrived Spaceship Warehouse

3. Processed at origin hub

4. Uplifted

5. Arrived at destination airport

6. At customs (if goods are held in customs)

7. Arrived at destination processing facility

8. Tendered to final mile carrier

9. In transit

10. Out for Delivery

11. Delivered

Spaceship Air Priority - Size Limitation

Destination Country	Size Limitation
United States	Min 10x15cm , Max 55 x40x35cm

Spaceship Air Standard - Size Limitation

Destination Country	Size Limitation
United States	Min 10x15cm , Max Length ≤66cm, L+Girth ≤213cm
Canada	Min 10x15cm, Max Length ≤200cm, L+Girth ≤ 300cm
Australia	Min 10x15cm, Max Length ≤100cm, Volume≤0.25m3
New Zealand	Min 10x15cm, Max Length ≤150cm, Volume≤0.125m3
United Kingdom	Min 10x15cm, Max: 60 x 40 x30cm, Min 10x10cm
European Countries	Min 10 x 15cm, Max 60 x 40 x 35cm

* For shipments over the max limitation, pre-approval is required. It is subject to the oversize handling surcharge

Spaceship Air Economy - Size Limitation

Destination Country	Size Limitation
United States	Min 10x15cm , Max 55 x40x35cm
Mexico	Min 10x15cm, Max 60x50x50cm
Japan	Min 10x15cm, Max 59x49x39cm
New Zealand	Min 10x15cm, Max 59x50x40cm
Netherland, Germany, Belgium, Luxembourg, Ireland, Sweden, Norway	Min 10x20cm, Max length ≤ 45cm, Max length + width + height ≤ 90cm
Switzerland	Min 10x15cm, Max length + width + height ≤ 90cm, Longest side ≤ 60cm
United Kingdom	Min 10x15cm, Max 60x40x30cm
Other European Countries	Min 10x15cm, Max 60x40x35cm
Chile, Brazil	Min 10x15cm, 10cm≤ length of one side ≤100cm
Columbia	Min 10x15cm, the maximum dimension for one side should be no more than 50cm, and the three sides should not exceed 150cm.
Other Countries	Min 10x15cm, Max 60x40x35cm

* For shipments over the max limitation, pre-approval is required. It is subject to the oversize handling surcharge.

*Girth measurement:（Height + Width）X 2

Value Limitation

Destination Country	Value Limitation
United States	Less than USD800
Canada	Spaceship Air Standard: No limit Spaceship Air Economy: Less than USD99
Mexico	No limit
Japan	Less than 10,000 yen
Singapore	Less than USD290
Australia	Less than 1000 AUD
New Zealand	Less than 1000 NZD
United Kingdom	Less than GBP135
Norway	Less than NOK3000
European Union Countries	Less than EUR150
Brazil	No limit
Colombia	No limit
Chile	No limit

Customs Clearance

Destination Country	Duty and Tax payment
United States	Spaceship Air Standard: DDU only Spaceship Air Priority & Spaceship Air Economy: DDP only
Canada	DDP only,If the declared value exceeds 20CAD (equivalent to approximately USD15.5), Spaceship will apply a DDP charge based on 10% of the declared value plus a 2% handling fee. If you are declaring goods with a value exceeding 20CAD, it is important to provide detailed information about the material of the product. For example, if you are shipping plastic toys, make sure to mention it in the declared product name. This is necessary because if the material is not specified, the post office will not be able to calculate the tariffs accurately. Failure to provide this information may result in delays in the transfer of your goods.
Mexico	DDP only,19% tariff will be charged on goods with a declared value of USD 50 or higher
Japan	DDP only. Please take note that we accept general goods, clothing, and textiles. a) Product name filling format: Clothing category: male/female + fabric material + weaving method + clothing style. Example1: Women's cotton woven one-piece Example2: Men's cotton knitted sweatshirts b)When declaring footwear, it is necessary to specify the material used, such as artificial leather. For example, you can mention PU Shoes or Sport Shoes. 3)Food equipment products are permitted for shipment. However, please note that in a single package, the number of food products should not exceed 10, and the quantity of the same product should not exceed 5. 4)Please note that the number of products in a single package should not exceed 50. If it does, customs may consider it a commercial package, which can result in abnormal customs clearance. In such cases, any costs associated with concealment will be the responsibility of the customer.
Singapore	DDP only. Parcel with a declared value below USD290 are exempt from taxes. However, if customers meet any of the following conditions, they will still need to pay taxes: (1) if their global turnover in the previous year (for example, from January 1, 2022, to December 31, 2022) exceeds 1 million Singapore dollars, or (2) if their sales to Singapore are more than 10 thousand Singapore dollars.
Australia	DDP only. Formal customs clearance fees are required for mail items valued over 1000 Australian dollars.
New Zealand	DDP only. Formal customs clearance fees are required for mail items valued over 1000 New Zealand dollars.
United Kingdom	DDP only
Noway	As per the customs policy in Norway, starting from January 1st, 2024, taxes and fees must be declared using the VOEC number registered locally in Norway. It is important to note that packages with a declared value of 3000 NOK or higher (approximately 250 euros/265 US dollars) will not be accepted. In such cases, the customer is solely responsible for any additional costs and abnormal customs clearance resulting from incorrect VOEC information provided by the customer.
Switzerland	Starting from January 1st, 2024, Swiss Customs will make adjustments to the taxable value and VAT rate. It is important to note that the total declared value of packages sent to the same recipient should not exceed 62 Swiss francs per day (equivalent to approximately 66 USD). In case the cumulative declaration exceeds or equals 62 Swiss francs, the customer will be required to pay the VAT at a rate of 8.1%. Additionally, customs duties will be determined by the customs.
European Union Countries	IOSS number is required. In case the IOSS number is not provided, the shipment will be on DDP term with an IOSS 2% handling fee.
Brazil	DDU only, the recipient tax ID must be provided. If the declared value of the package falls between 50 and 3000 US dollars, the recipient will be responsible for paying 60% of the comprehensive tax based on the declared amount. To ensure successful delivery, please note that packages weighing more than 3.5KG must have a declared value higher than 50 US dollars.
Colombia	DDP only. For packages with a declared value of less than 200 US dollars, there is no need to pay VAT and customs duties. However, if the declared value is more than 200 US dollars, Spaceship will apply a 10% customs duty and a 19% value-added tax based on the declared value. Additionally, a handling fee of 2% of the declared value will be charged.
Chile	DDP only. For shipments with a declared value of up to 41USD, there will be no taxes charged. However, if the declared value is equal to or exceeds 41USD, we will apply a tax rate of 32% based on the declared value, along with a handling fee of 2% of the declared value. It is important to accurately declare the product name and value of the shipment. Please provide the tax ID number and telephone number of the recipient to ensure successful delivery.

**If the recipient's name and address are the same, and the total declared value of the package on that day exceeds the tax-free threshold, our company will collect the additional tax that is generated.

Undeliverable Arrangement

Spaceship Air Standard:

If parcel is not successfully delivered, it will be returned to the local warehouse for destroy, and re-delivery or return to shipper service will not be provided.

Spaceship Air Priority and Spaceship Air Economy:

If parcel is not successfully delivered, return to shipper service will not be provided.

The redelivery period is 10 days from the date when the customer is notified of the return of the package, the customer can choose to re-delivery at additional cost within 10 days; if there is no reply within 10 days, the package will be destroyed by default. For details, please refer to additional surcharge.

Malta / Cyprus / Switzerland / Slovenia / Croatia: Re-delivery service is not available. In situations where parcels are unable to be delivered due to address problems or the recipient's absence, the default resolution will be to consider the parcel as abandoned by the recipient, and no compensation will be provided.