--- title: Billing Flow description: This page outlines the shipment fee and adjustments flow --- [Skip to content](https://support.spaceshipapp.com/en/spaceship-fee-billing-flow#main-content) English Show submenu for translations ![Logo 2.png\]](https://support.spaceshipapp.com/hs-fs/hubfs/Logo%202.png?height=40&name=Logo%202.png) Open main navigation Close main navigation - English Show submenu for translations - [Go to spaceshipapp.com](https://www.spaceshipapp.com/) [Go to spaceshipapp.com](https://www.spaceshipapp.com/) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.spaceshipapp.com/en) 2. [Spaceship Fee](https://support.spaceshipapp.com/en/spaceship-fee) 3. [Spaceship Fee](https://support.spaceshipapp.com/en/spaceship-fee#spaceship-fee) # Billing Flow ## This page outlines the shipment fee and adjustments flow 💡**Summary**  When booking through Spaceship Pro, expect potential fee adjustments for discrepancies in package size and weight, along with additional charges like residential area surcharges and customs taxes. Adjustments are typically occurred within 2-10 weeks, with the shipper responsible for any billed-back taxes. ### 1. Online Booking When you book shipping online, Spaceship Pro will provide you with service options and estimated costs based on the shipping route, weight, package dimensions, and item details you input. #### 2. Package Collection Once your shipment is collected, the actual package dimensions and weight will be measured. #### 3. Fee Adjustment If there is a discrepancy between the estimated and actual package details, a shipping fee adjustment may be necessary. In such cases, you will receive an updated invoice. You will be notified via email on a weekly basis, or you can log in to Spaceship Pro and navigate to "pending charges" to review the reasons for the adjustment and associated charges in real time.  #### 4. Additional Surcharges In case of additional charges during shipping, like customs tax, residential delivery surcharges, or receiver address correction fees, you will receive a bill for these fees on the final invoice. These charges will also be shown in the "Pending Charges" section and you will be notified via email. For more details, please read [this page](https://support.spaceshipapp.com/en/about-spaceship-fee#hk-courier-additional-surcharge). #### 5. Adjustment Processing Different courier companies have varying billing frequencies and timelines. Typically, adjustments will be processed within 2-6 weeks after shipment collection. However, there may be instances where certain carriers could take longer, up to 8-10 weeks, to finalize measurements and issue additional surcharges invoices. In rare cases, taxes may be rejected by the receiver and billed back to the shipper after a long time as per the courier service terms. The shipper holds responsibility for any taxes billed back.        *Last Update: 5 Aug 2024*   - [Latest News](https://support.spaceshipapp.com/en/latest-news#main-content) - [Bad Weather and Holiday Arrangement](https://support.spaceshipapp.com/en/latest-news#bad-weather-and-holiday-arrangement) - [Spaceship Fee](https://support.spaceshipapp.com/en/spaceship-fee#main-content) - [Spaceship Fee](https://support.spaceshipapp.com/en/spaceship-fee#spaceship-fee) - [HK Courier Additional Surcharge](https://support.spaceshipapp.com/en/spaceship-fee#hk-courier-additional-surcharge) - [China Courier Additional Surcharge](https://support.spaceshipapp.com/en/spaceship-fee#china-courier-additional-surcharge) - [Courier](https://support.spaceshipapp.com/en/courier#main-content) - [Spaceship Air](https://support.spaceshipapp.com/en/courier#spaceship-air) - [Other Courier](https://support.spaceshipapp.com/en/courier#other-courier) - [Spaceship Pro User Guide](https://support.spaceshipapp.com/en/spaceship-pro-user-guide#main-content) - [Fulfilment Service](https://support.spaceshipapp.com/en/spaceship-pro-user-guide#fulfilment-service) - [Shipping Service](https://support.spaceshipapp.com/en/spaceship-pro-user-guide#shipping-service) - [Collection](https://support.spaceshipapp.com/en/spaceship-pro-user-guide#collection) - [Billing & Payments](https://support.spaceshipapp.com/en/spaceship-pro-user-guide#billing-payments) - [Industry Guide](https://support.spaceshipapp.com/en/spaceship-pro-user-guide#industry-guide) - [Spaceship Pro Setting](https://support.spaceshipapp.com/en/spaceship-pro-setting#main-content) - [Store Integrations](https://support.spaceshipapp.com/en/spaceship-pro-setting#store-integrations) - [Carriers](https://support.spaceshipapp.com/en/spaceship-pro-setting#carriers) - [Products Management](https://support.spaceshipapp.com/en/spaceship-pro-setting#products-management) - [Shipping Automation](https://support.spaceshipapp.com/en/spaceship-pro-setting#shipping-automation) - [Other Settings](https://support.spaceshipapp.com/en/spaceship-pro-setting#other-settings) - [Customs Clearance](https://support.spaceshipapp.com/en/customs-clearance#main-content) - [Duty & Tax](https://support.spaceshipapp.com/en/customs-clearance#duty-tax) - [Country Regulation](https://support.spaceshipapp.com/en/customs-clearance#country-regulation) - [Commodity Restrictions & Compliance](https://support.spaceshipapp.com/en/commodity-restrictions-compliance#main-content) - [Restricted/ Prohibited items](https://support.spaceshipapp.com/en/commodity-restrictions-compliance#restricted-prohibited-items) - [Restricted/ Sensitive Shipping Items Reminder](https://support.spaceshipapp.com/en/commodity-restrictions-compliance#restricted-sensitive-shipping-items-reminder) - [Lithium Batteries Shipping](https://support.spaceshipapp.com/en/commodity-restrictions-compliance#lithium-batteries-shipping) - [Customer Service Support](https://support.spaceshipapp.com/en/customer-service-support#main-content) - [Shipping 101](https://support.spaceshipapp.com/en/customer-service-support#shipping-101) - [Business Customer Helpdesk](https://support.spaceshipapp.com/en/customer-service-support#business-customer-helpdesk) - [About Claim](https://support.spaceshipapp.com/en/customer-service-support#about-claim) - [FAQ](https://support.spaceshipapp.com/en/customer-service-support#faq) - [Spaceship Care](https://support.spaceshipapp.com/en/spaceship-care) - [General Shippers Reminders](https://support.spaceshipapp.com/en/general-shippers-reminders#main-content) - [Frequently Asked Questions](https://support.spaceshipapp.com/en/general-shippers-reminders#frequently-asked-questions) [![Chill listening crop-3](https://support.spaceshipapp.com/hs-fs/hubfs/logo-2.png?width=131&height=33&name=logo-2.png "Chill listening crop-3")](https://www.spaceshipapp.com/) Help Center Copyright © 2026, Spaceship