FAQ about shipment customs & duties

Your international shipments are subject to customs and regulations in the shipping origin and destination. Regardless of shipping service and purpose, customs could charge duties&tax on your shipments.

Customs duties are taxes levied by a country or region on goods entering or leaving its borders. Regardless of the declared purpose of the items you send, the local customs authorities can determine the import duties to be charged based on factors such as the type and value of the items being shipped. Generally, the websites of customs authorities in various countries clearly indicate the tariff rates for imported goods. However, whether customs duties will be charged and the amount of duties can only be determined by the customs authorities when they assess the shipments. 

What happen if I refuse to pay the customs duties:

If receiver refuses or fails to pay the customs duties for any reason, the shipment will be forcibly returned to the shipping origin. All shipping fees that have been paid will not be refunded, and there would also be additional return shipment fee and other associated charges if applicable

You may refer to the Understanding Duties & Taxes page for more information 


If the shipment is a gift, do I need to pay duties and taxes?

Yes, even if a shipment is a gift, it must still go through an import procedure as determined by customs law in the destination country. Tax amount is determined by a variety of factors, not just the purpose of it. The general rule is that any gift is a taxable item with a fair market value.

You may refer to the Reminders for shipping gifts page for more information 



Do I have to pay duty and tax for return or repair item?

Yes, you do. Return items must be provided with the correct HS code, reason for import, descriptions, proof of shipping, and proof of return. The declaration must use the appropriate HS code suffix for return purpose. It may be practically uneasy to meet all requirements. Additionally, most carriers do not support special customs requests.

You may refer to the Understanding Duties & Taxes page for more information 


Are duty, tax and customs handling fee included in the shipping fee?

No, the shipping charges collected are transportation costs only. International shipments are still subject to duty, VAT taxes, and custom fees, which can vary from country to country. 

You may refer to the Understanding Duties & Taxes page for more information 

 

Last Update: 20 Mar 2024