Ninja Van

Ninja Van offers the End to End Parcel Delivery Service for efficient cross-border shipping to Southeast Asia

About the Ninja Van

Ninja Van is a leading logistics provider in Southeast Asia, renowned for its swift and dependable delivery services. It provides an efficient cross-border shipping solution called the E2E Parcel Delivery Service, allowing shipments from Hong Kong to Singapore, Malaysia, the Philippines, and Vietnam.

Chargeable Weight

Charges are based on the actual gross weight, using a rounding system of 500g. If the weight is less than 500g, it will be rounded up to 500g.

Transit Time

Destination	Transit Time
Malaysia	West Malaysia 5 - 8 working days East Malaysia 7 - 11 working days
Philipines	Manila: 5 - 7 working days Other areas: 7 - 11 working days
Singapore	3 - 4 working days
Vietnam	5 - 7 working days

Delivery Coverage Limitation

Ninja Van provides coverage to 99%.

Size & Weight Limitation

Destination	Size and Weight Limitation
Malaysia	Max length ≤ 100CM, Max width or height ≤ 70CM Max length+width+height ≤ 200CM Max Weight ≤ 30Kg
Philipines	Max length ≤ 110CM, Max width or height ≤ 70CM Max length+width+height ≤ 250CM Max Weight ≤ 30Kg
Singapore	Max length ≤ 110CM, Max width or height ≤ 70CM Max length+width+height ≤ 250CM Max Weight ≤ 30Kg
Vietnam	Max length ≤ 100CM, Max width or height ≤ 70CM Max length+width+height ≤ 200CM Max Weight ≤ 30Kg

Customs Clearance

Destination	Duty and Tax payment
Malaysia	Only DDP tax handling term is accepted. For low-value goods with a value under 500 MYR, the tax is included in the shipping cost. For high-value goods with a value exceeding 500 MYR, customers are required to provide SKU-level information. In this case, Ninja Van will collect and remit the import value-added tax on behalf of the shipper, which is calculated at a rate of 10% based on the declared value of the shipment.
Philipines	Only DDP tax handling term is accepted. The total value of shipments sent to the same recipient at a single delivery address must not exceed 10,000 PHP, and the number of packages should not be more than two. Additionally, the delivery note must feature the recipient's personal name instead of a company name. For B2C delivery, a tax exemption applies to goods valued under 10,000 PHP. If this limit is surpassed, additional taxes will be incurred, which will be charged back as actual expenses.
Singapore	Only DDP tax handling term is accepted. For high-value goods valued over 400 SGD, Ninja Van will advance the import value-added tax (VAT) on behalf of the shipper. The VAT is calculated at a rate of 9% based on the declared value of the shipment.
Vietnam	Only DDP tax handling term is accepted. Goods valued over 1,000,000 VND are liable for import duties and value-added tax (VAT), which is set at a rate of 10% plus duty. The specific import duties applicable will vary based on the category of the goods being shipped.

Undeliverable Arrangement

In the event that a parcel cannot be successfully delivered, options for return and redelivery are available.

For packages that are either rejected or require an address change for redelivery, they must first be returned to the local warehouse before a new forwarding order can be placed. Please note that local delivery fees and a listing fee will apply based on the updated delivery address. Additionally, complimentary storage is offered for the first 14 days. Starting from the 15th or onward, storage costs will be incurred.

Returns to Hong Kong are also an option; however, it is important to be aware that the return process may take between 1 to 3 months and will incur an additional return shipping fee.