Outbound Process

Manage outbound orders and progress

Service Location: HK SPBN/ SZ SPBN / DG SPHT

Order Cutoff Time: 14:00 HKT Monday to Friday Except Public Holiday

B2C Outbound Estimated Time: T+2 working day, 3 working days during peak season

B2B Outbound Estimated Time: T+2 working day, 3 working days during peak season

Location: HK SPNO

Order Cutoff Time: 11:00 HKT Monday to Friday Except Public Holiday

B2C Outbound Estimated Time: T+1 working day, 2 working days during peak season

B2B Outbound Estimated Time: T+2 working day, 3 working days during peak season

Create Fulfilment Order

1.Shopify orders will be captured on the Unfulfilled Orders page after the store integration. For orders that are not from Shopify, users have the option to manually input the fulfilment instructions or upload an excel file.

2. Make any necessary edits to the fulfilment details, then click on Submit to Warehouse. 

Before submitting the order, users have the flexibility to modify any of the fulfilment instructions, such as selecting items, adjusting quantities, choosing delivery methods, purchasing Spaceship Care and adding remarks for the warehouse.

If any selected items for fulfillment have errors (such as insufficient stock or incorrect address), the submission will fail, and the reason will be displayed on the Action Required page. Users can then take the necessary actions to continue with the fulfillment process.

Delivery Method

Customers can choose to have their orders delivered either through Spaceship Carrier Service or arrange for delivery themselves

For Using Spaceship Carrier Service:

To enhance efficiency in selecting carriers and generating shipping labels, we recommend customers to set up Shipping Automation. This feature allows users to establish rules based on specific conditions like Shopify Shipping Rate, Route, Weight, and Value. By utilizing Shipping Automation, customers can streamline the process by choosing the carrier name or group that best suits their needs, whether it be for optimal timing or cost-effectiveness. For more detailed instructions, please refer to the guidelines on shipping automation.

For Self-Arranged Delivery:

• Customers are required to provide the name of the pickup company/trucker in the Remarks of the receiving order.
• The customer or their appointed forwarder must bring the collection note (issued by the customer) along with a stamp to the warehouse for cargo collection.
• The Delivery Order needs to be stamped and signed, and a gate charge of $400 per shipment will be applied (to be paid by the trucker).

Cargo will only be released to authorized individuals or companies with the required documentation.  

Track Fulfilment Progress

The Outbound Status Available includes the following stages: Created, Submitted, Picking, Packing, Packed, and Labelled. These stages represent the various steps involved in processing outbound orders or shipments. 

1. Created: This marks the inception of the outbound order within the system.

2. Submitted: The order is submitted to the warehouse for picking, packing, and shipping.

3. Picking: During this phase, the items listed in the order are selected from the inventory shelves to prepare for shipment.

4. Packing: The selected items are carefully packed into suitable packaging for shipping.

5. Packed: Once the packing process is finished.

6. Labelled: The final step involves labeling the packed shipment with the necessary shipping labels

These stages help track the progress of outbound orders and ensure that each step of the process is completed efficiently and accurately.

*Automatic order submission will be enabled soon.

 

Last Updated: 10 Jul 2024